(?What are Key Performance Indicators (KPIs

Key Performance Indicators (KPIs) are defined as measures or metrics that have been chosen, by an organization’s leadership team, as representative of the most important outcomes to be achieved

KPIs are developed to measure the results of organizational policies, practices and procedures

KPIs represent key driver and critical success factors to the organization

The organization needs to monitor the results of these performance metrics to determine the quality of its financial operations

?How Do Best Practice Hospitals Use KPIs in Their Operations

 Best Practice Hospitals                    

Utilize a set of numbers (metrics) representing key success factors-

Set goals through objectively derived benchmarks-

Monitor the goals in a value‐added manner-

Daily*

Weekly*

Biweekly*

Monthly*

Quarterly*

Annually*

Take appropriate management actions as a result of the achievement or lack thereof               

Conclusion 

Key performance indicators (KPIs) represent key driver and critical success factors to the organization

The KPIs are developed in order to measure the results of organizational policies, practices and procedures

Performance indicators can provide significant value to any organization that utilizes them, particularly to

Set the goals-

Present the results in a clear manner to enhance decision making-

Healthcare organization’s needs to ensure that they use KPIs to maximize their outcomes into the future

Dr.Amira A. Barhamin

Researcher

March 2015

Al-Noor Specialist Hospital

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